iLucki Privacy Policy

At iLucki, we are committed to protecting the personal data of every player who visits ilucki.com. This Privacy Policy explains how we, Novatrix SRL, trading as iLucki Casino, collect, use, store and safeguard your information when you register, deposit, play or otherwise interact with our platform. iLucki Casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2, and our registered office is located in Province 03 of Cartago, County 07 of Oreamuno, Costa Rica. By creating an iLucki login and using our services, you agree to the collection and use of your information as described below.

Information We Collect

We collect information directly from you when you complete iLucki register steps, make a deposit, request a withdrawal, or contact our support team. We also collect data automatically as you browse our site.

• We gather registration details such as your full name, date of birth, email address, phone number and country of residence.
• We collect financial information related to your iLucki deposit and iLucki withdrawal transactions, including payment method details, transaction history and, where required, source-of-funds documentation.
• We record identity verification documents such as passport details, identification cards and proof of residence submitted during our know-your-customer (KYC) process.
• We track your gaming activity, including the games you play, bets placed, session duration and bonus usage, to improve our services and enforce our terms.
• We collect technical data such as your IP address, device type, browser version and operating system, which also helps us detect any overlap of IP addresses between accounts.

How We Use Your Information

We use the information we collect to operate iLucki Casino safely, fairly and in compliance with our licence. Our purposes include:

• We verify your identity and age to confirm you meet the minimum age requirement of 18, or the legal age for online gaming in your country of residence.
• We process your iLucki casino bonus claims, deposits and payouts, and confirm eligibility for offers such as free spins or match bonuses.
• We monitor account activity to prevent fraud, money laundering, bonus abuse and the use of multiple accounts or VPNs, consistent with our Anti-Money Laundering Policy.
• Our team uses your contact details to send service messages, account notifications and, where you have opted in, marketing communications about promotions.
• We use aggregated and anonymised data to analyse trends, improve our game library and enhance the overall player experience across our desktop and mobile browser versions.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in to your iLucki casino login session, and understand how players use our site. Cookies also help us tailor content, measure the performance of our promotions, and support fraud prevention. You can manage or disable cookies through your browser settings, though doing so may affect certain features of iLucki Casino, including how smoothly you can access your account.

Third-Party Analytics

We may work with analytics and advertising partners who place cookies on your device to help us understand traffic patterns and measure the effectiveness of our marketing campaigns, including campaigns referencing iLucki casino no deposit bonus offers or other promotions.

How We Share Your Information

We do not sell your personal data. However, our operations require us to share certain information with trusted parties in order to run iLucki Casino effectively.

• We share payment details with our processing partners, including providers of Visa, Mastercard, Neteller, Skrill, ecoPayz, MiFinity, MuchBetter and cryptocurrency payment options, solely to complete your transactions.
• We disclose information to identity verification and fraud-prevention providers to confirm your documents and protect against duplicate accounts.
• We may share data with regulatory authorities, law enforcement or dispute resolution bodies where required by law or under the terms of our Anjouan licence.
• We may transfer information to professional advisors, auditors or service providers who support our technical infrastructure, always under confidentiality obligations.

Please note that iLucki Casino is not a financial institution; we do not offer interest on account balances, currency conversion or fiat-crypto exchange services, and any financial data shared with payment partners is used strictly for processing your transactions.

Data Security

We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration or disclosure. Our login system is protected by two-factor verification, and we restrict access to sensitive data to authorised personnel only. While we work hard to safeguard your information, no online transmission or storage system can be guaranteed completely secure, and we encourage you to use a strong password and keep your iLucki login credentials confidential.

Identity Verification and Retention of Documents

Before processing any payout, we may require you to complete identity verification. Documents we may request include passport details, identification cards, proof of residence and statements verifying the source of funds, provided in Latin or Cyrillic script. We retain these documents for as long as necessary to comply with our regulatory obligations, resolve disputes and enforce our agreements, after which they are securely deleted or anonymised in accordance with our internal retention schedule.

International Data Transfers

As we serve players across international markets, including Canada, Australia, New Zealand, South Africa and Ireland, your information may be processed in countries other than your own. Where we transfer data internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Privacy Policy, regardless of where our servers or partners are located.

Your Rights

Depending on your country of residence, you may have rights regarding the personal data we hold about you. These may include the right to access, correct, or request deletion of your data, to object to certain processing, or to request a copy of your information in a portable format. To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable law. Please note that we may need to retain certain records even after a deletion request, where required for legal, tax or regulatory purposes.

Children's Privacy

iLucki Casino is intended solely for individuals who are at least 18 years old, or the legal age for online gaming in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will close the account and delete the associated data promptly.

Restricted Territories

Residents of certain restricted countries, as listed in our Terms and Conditions, are not permitted to register, deposit or play real money games with us. We may use the data we collect, including IP address information, to identify and restrict access from these territories in order to comply with our licensing obligations.

Mobile Access and No Dedicated App

We currently do not offer a dedicated iLucki app or iLucki casino app for Android or iOS. Instead, our mobile version works through any modern mobile browser, providing the same options as our desktop site, and your account data is handled under this same Privacy Policy whichever device you use to reach your iLucki casino login.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the effective date and, where appropriate, notify you by email or through a notice on our site. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, our support team is available via live chat 24/7, 365 days a year, or by email at [email protected]. We are committed to addressing your concerns promptly and transparently, wherever you are playing with iLucki Casino.